Terms and Conditions for Man With Van Shirley

These Terms and Conditions set out the basis on which Man With Van Shirley provides removal, transport, collection, delivery, and related moving services to customers in the UK. By making a booking, the customer agrees to these terms in full. Throughout this document, references to “we”, “us”, and “our” mean the service provider, while “you” and “your” refer to the customer or the person booking on behalf of the customer. These terms apply whether the service is arranged for a single-item move, household move, furniture relocation, business delivery, or other van-assisted transport.

Nothing in these terms affects your statutory rights under UK consumer law. We may update these terms from time to time, and the version in force at the time of booking will apply unless a later change is required by law. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force. Service availability, pricing, and timing may vary depending on location, traffic, access conditions, and vehicle suitability.

By proceeding with a booking, you confirm that you are authorised to enter into the contract and that all information provided is true, complete, and accurate. You also confirm that the goods to be transported are lawful, safe to handle, and suitable for carriage by a standard moving van service. We reserve the right to refuse any booking that could expose our team, vehicles, or other road users to risk.

Booking Process

Bookings for Man With Van Shirley services may be made by phone, email, online form, or through any other booking channel we make available. To complete a booking, you must provide details including pickup and delivery addresses, preferred dates and times, a description of the items, access conditions, any stairs or lift restrictions, parking limitations, and whether additional loading assistance is required. The more accurate the information, the more reliable the quote and service arrangement will be.

All quotes are based on the information supplied at the time of enquiry. If the actual job differs from the description provided, we may revise the price, timing, vehicle size, number of staff, or service method. A booking is only confirmed once we accept the request and, where required, receive any deposit or written confirmation. Confirmation may be provided verbally or in writing, and once issued, it forms part of the agreement between both parties.

You are responsible for ensuring that the booking details are correct. If you need to amend the booking, you should notify us as soon as possible. Changes are subject to availability and may affect the total cost. We do not guarantee that requested amendments can be accommodated, especially where vehicle allocation, staffing, or route planning has already been arranged. If we arrive and find materially different conditions from those described, additional charges may apply.

We aim to arrive within the agreed time window, but all collection and delivery times are estimates unless expressly confirmed as fixed. Delays may occur due to traffic, weather, incidents, customer delays, access restrictions, or circumstances outside our control. If a delay is caused by us, we will use reasonable efforts to minimise disruption and keep you informed. However, we are not liable for consequential losses arising from timing changes where the delay is not caused by our negligence.

On the day of service, you or your authorised representative must be present at the pickup or delivery point unless we have agreed otherwise in advance. You must ensure that items are ready for loading, that access is safe, and that any required permissions for parking or building entry have been arranged. If we are unable to complete the service because access is blocked, unsafe, or materially different from what was disclosed, waiting time, abortive journey charges, or rebooking fees may apply.

Any instructions given by you or your representative must be lawful and reasonable. We may refuse to move items if, in our opinion, doing so would breach safety rules, road traffic laws, manual handling requirements, or other applicable obligations. This includes items that are improperly packed, unsecured, leaking, excessively fragile without adequate protection, or otherwise likely to cause damage or injury during transit.

Unless otherwise agreed, payment is due in full on completion of the service and may be required before unloading or before the vehicle departs from the delivery location. We accept payment methods specified at booking or otherwise agreed in writing. Prices may be quoted as fixed fees, hourly rates, or a combination of labour, travel, waiting time, and vehicle use. Any quoted price is based on the scope described and may change if the actual service differs.

Additional charges may apply for extra stops, flights of stairs, long carry distances, congestion, parking fees, tolls, waiting time, out-of-hours work, same-day changes, or handling items not declared at booking. If the job requires more time, more manpower, or a larger vehicle than originally planned, we may revise the charge accordingly. All prices are subject to any applicable taxes unless stated otherwise.

Where a deposit is requested, it may be non-refundable unless the service is cancelled by us or otherwise required by law. Failure to pay on time may result in suspension of services, recovery action, or charges for collection costs where permitted by law. If a payment is reversed, disputed without valid reason, or fails after service completion, you remain responsible for the outstanding amount and any reasonable administrative costs incurred.

Cancellations and Rebooking

You may cancel a booking by giving notice before the scheduled service time. Cancellation terms may depend on how far in advance notice is given, whether staff or vehicles have already been allocated, and whether specialist arrangements were required. If you cancel too close to the appointment time, a cancellation fee may be charged to cover costs reasonably incurred. In some cases, the full quoted amount may be payable where the service has already commenced or where we have been unable to recover allocated costs.

If we need to cancel or reschedule due to operational issues, vehicle breakdown, staff illness, severe weather, unsafe access, legal restrictions, or events outside our control, we will aim to notify you as soon as possible and offer an alternative date or reasonable replacement arrangement where available. We are not responsible for indirect losses arising from a cancellation or reschedule, provided we have acted reasonably and with due care. Any refund due will be limited to sums paid for the affected service element.

Rebookings are subject to availability and may be priced differently from the original job if the date, distance, demand, or service scope changes. If you repeatedly postpone or rebook at short notice, we may require a new deposit or revised terms before accepting the work. Where a booking is postponed by agreement, the original quote may no longer apply if costs or conditions have materially changed in the meantime.

Our liability for loss or damage is limited to what is set out in these terms and to the extent permitted by law. We will exercise reasonable care and skill when carrying out the service, but we are not liable for pre-existing damage, inherent defects, insufficient packing, or deterioration caused by the nature of the items themselves. You remain responsible for ensuring that items are adequately protected and suitable for transport.

We will not be liable for loss of profit, business interruption, loss of opportunity, loss of data, or any indirect or consequential loss unless such loss cannot legally be excluded. Where liability is established, our total responsibility for any claim arising from a booking will normally be limited to the amount paid for the service concerned, except where a higher limit is required by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

If an item is damaged during loading, transport, or unloading, you must notify us as soon as reasonably possible and provide details of the issue. Any claim must be supported by evidence showing the condition of the item before and after the service, together with proof of value where relevant. We may inspect the item, packaging, and surrounding circumstances before accepting responsibility. Failure to report damage promptly may limit our ability to investigate fairly.

You are responsible for packing, labelling, and protecting your belongings unless we have expressly agreed to provide packing or wrapping as part of the service. Fragile items, loose components, and valuable goods should be secured appropriately. We recommend that you remove personal data, keys, cash, medicines, jewellery, and other sensitive belongings before the service begins. We do not accept responsibility for loss of such items unless loss is caused by our proven negligence.

You must ensure that items are legal to transport and that no prohibited goods are included in the load. Prohibited goods include illegal substances, unlicensed firearms, dangerous chemicals, explosive materials, live animals, stolen property, and any items whose carriage would breach law or regulation. If prohibited goods are discovered, we may refuse carriage, stop the job, and notify the relevant authorities where required. Any costs or losses resulting from your breach of this obligation will be your responsibility.

Where assembly or dismantling is requested, it is provided only to the extent agreed and only where it can be completed safely using standard tools and reasonable care. We are not responsible for structural weakness in furniture, hidden fittings, or items that require specialist expertise. If you have not disclosed that an item is unusually heavy, awkward, or delicate, we may decline to move it or charge extra for the additional effort required.

Access must be suitable for a van-based service. You must arrange parking, permits, keys, lift access, and any entry permissions needed for both collection and delivery. If parking restrictions, road closures, narrow access, or building rules prevent us from completing the service in the expected way, you may be charged for waiting time or failed attendance. We may adapt the loading method where necessary for safety or compliance.

If a third party, such as a landlord, concierge, building manager, or another household member, provides instructions or access information, you remain responsible for ensuring those instructions are correct and authorised. We are entitled to rely on information provided by you or your representative. Any damage or delay caused by incorrect access details, missing keys, or lack of permission may be charged back to you if reasonable.

You must be ready for collection or delivery at the agreed time, including ensuring that items are separated, marked, and prepared in a way that allows efficient handling. Where the load is not ready, we may charge for waiting, abortive attendance, or extended labour time. If the delay becomes unreasonable, we may terminate the booking and charge accordingly.

Where our service includes removal of unwanted items, waste, or mixed loads, both parties must comply with applicable UK waste regulations. We only transport and dispose of waste in accordance with the law and at authorised facilities where required. We do not permit fly-tipping, illegal dumping, or disposal of waste in a manner that breaches environmental rules. You must be honest about whether items are for reuse, recycling, or disposal.

If you ask us to remove waste as part of a van service, you confirm that the waste is described accurately and that no hazardous or regulated waste has been concealed within the load. Certain materials may require specialist handling, documentation, or separate disposal arrangements. These may include paint, solvents, oils, electrical equipment, batteries, tyres, asbestos-related materials, and other controlled substances. Additional charges may apply where lawful specialist disposal is needed.

We may refuse to carry waste that we reasonably believe is contaminated, unsafe, illegally mixed, or unsuitable for ordinary removal. If we collect items for disposal on your behalf, ownership of those items may transfer only if that is lawful and clearly agreed. You remain responsible for any fines, penalties, or claims resulting from inaccurate waste descriptions, unlawful disposal instructions, or failure to disclose regulated materials.

Risk in the goods remains with you until they are accepted for loading and may pass back to you once they are delivered and signed for, unless otherwise agreed. We do not accept responsibility for items left unattended after delivery at your request or where delivery is made in accordance with your instructions. Title to goods is not transferred by transport alone, and we do not become owner of any item unless expressly agreed in writing and legally permitted.

If items are left with us beyond the agreed service period, we may charge storage, holding, or administrative fees where lawful and reasonable. We may also take steps to contact you about collection or onward delivery if items are accidentally left on the vehicle or in our care. If unclaimed items remain outstanding for a prolonged period, we may deal with them in a lawful manner, including disposal, where permitted by law and after reasonable notice where required.

We reserve the right to withhold delivery where payment remains outstanding, where continued carriage would be unlawful, or where the goods present an unacceptable risk to safety, security, or compliance. This right will be exercised reasonably and only where permitted by law. Any storage or retention action will be limited to what is necessary and proportionate.

These terms represent the entire agreement between you and us concerning the service, unless we agree otherwise in writing. No person other than the contracting parties has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated. Failure by us to enforce any right or remedy immediately does not waive that right or remedy in the future.

If any dispute arises, both parties should first attempt to resolve it in good faith by reviewing the facts and any supporting documents. If informal resolution is unsuccessful, the matter may be pursued through the courts or any alternative process required by law. These terms shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction unless mandatory law provides otherwise.

By using Man With Van Shirley, you acknowledge that you have read, understood, and accepted these Terms and Conditions. They are intended to protect both the customer and the service provider by setting out clear expectations for booking, payment, cancellations, liability, and lawful waste handling. If you do not agree to these terms, you should not proceed with a booking.