Terms and Conditions
Man with Van Shirley Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Shirley provides removal and related services within the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below.
Client means the person, firm or company who requests or receives the services from Man with Van Shirley.
We, us, our means Man with Van Shirley as the provider of removal and related services.
Services means any removal, transport, loading, unloading, packing, storage, delivery, or associated work carried out by us for the client.
Goods means all items, belongings, furniture, personal possessions, equipment or materials which are to be moved, handled, or otherwise dealt with by us in the course of providing the services.
Contract means the agreement between the client and us for the provision of services, incorporating these Terms and Conditions and any written quotation or booking confirmation.
2. Scope of Services
We provide man and van removal services and related transport services primarily within our local service area and, where agreed, to other locations within the United Kingdom. The specific services, dates, locations and any special requirements will be set out in your booking confirmation or quotation.
Unless expressly agreed in writing, our services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, packing or unpacking of goods, removal of fixtures or fittings, or handling of items that are prohibited or unsafe. Additional services may be provided at our discretion and may incur extra charges.
3. Booking Process
3.1 Booking Requests
All booking requests must be made by the client or an authorised representative. When requesting a booking, you must provide accurate and complete information, including but not limited to collection and delivery addresses, property access details, number of floors, presence of lifts, estimated volume or list of goods, special handling requirements, and any time restrictions or parking limitations.
3.2 Quotations
Any quotation we provide is based on the information supplied by you at the time of enquiry. Quotations are normally given as either an hourly rate or a fixed price. We reserve the right to amend or withdraw a quotation if the information provided is incorrect, incomplete, or if the scope of work changes.
Unless stated otherwise in writing, quotations are valid for 30 days from the date of issue and are subject to availability.
3.3 Booking Confirmation
A booking is not confirmed until we have accepted your request and you have received confirmation from us. We may require a deposit or full payment in advance as a condition of confirmation. By confirming a booking, you accept these Terms and Conditions on behalf of yourself and any other person who may have an interest in the goods.
4. Client Responsibilities
4.1 Access and Parking
You are responsible for ensuring that suitable parking and safe access are available at both the collection and delivery locations. This includes obtaining any necessary permits or permissions and ensuring that parking bays are reserved where required.
If we incur parking charges or penalties due to inadequate arrangements, these may be added to your invoice. Delays arising from access or parking issues may result in additional time charges.
4.2 Preparation of Goods
You must ensure that all goods are properly packed, secured, and ready for transport unless we have explicitly agreed to provide packing services. Fragile items should be clearly marked and suitably protected. Contents of drawers, wardrobes, and cupboards should be removed unless they are small, light, and unlikely to cause damage.
It is your responsibility to ensure that all appliances are disconnected, defrosted, drained, and made safe prior to removal. We are not liable for damage resulting from appliances that have not been properly prepared.
4.3 Prohibited and Restricted Items
You must not include in the goods any items that are illegal, dangerous, explosive, corrosive, flammable, perishable, or otherwise likely to cause harm, including but not limited to gas cylinders, fuel, chemicals, paint, firearms, ammunition, or live animals. We reserve the right to refuse to move any item that we reasonably consider to be unsafe or unsuitable.
5. Payments and Charges
5.1 Rates and Pricing
Our charges may be based on an hourly rate, fixed price, or a combination of both, as set out in your quotation or booking confirmation. The rate will depend on factors such as the number of movers and vehicles required, distance between addresses, the size and nature of the move, and any additional services requested.
5.2 Deposits and Prepayment
We may require a deposit or full prepayment to secure your booking. Any deposit requirements and payment deadlines will be explained at the time of booking. If a deposit is not received by the specified date, we may cancel the booking without liability.
5.3 Payment Methods and Timing
Unless otherwise agreed in writing, all charges are payable by the client on or before completion of the services. We may accept payment by cash, bank transfer, or other methods as advised. Where payment is not received when due, we reserve the right to withhold delivery of goods until payment is made in full.
If payment remains outstanding, we may charge interest on overdue sums at the statutory rate and may pursue recovery of unpaid amounts, including any reasonable costs incurred in doing so.
5.4 Additional Charges
Additional charges may apply if:
There are delays or waiting times caused by matters outside our control, such as keys not being available, properties not being ready, parking difficulties, or access restrictions.
The scope of the services changes from that originally agreed, for example if additional items are to be moved, if multiple trips are required, or if the volume or weight of goods is significantly greater than described.
We are requested to carry out extra services such as packing, dismantling or reassembly, disconnecting appliances, or moving particularly heavy or awkward items such as pianos or safes.
6. Cancellations and Changes
6.1 Client Cancellations
If you need to cancel or postpone your booking, you must notify us as soon as reasonably possible. The following cancellation terms will generally apply unless otherwise stated in your quotation:
Cancellations made more than 7 days before the scheduled service date may be made without cancellation fees, although any non-refundable costs already incurred may be charged.
Cancellations made between 7 days and 48 hours before the scheduled service date may be subject to a cancellation fee of up to 50 percent of the quoted price.
Cancellations made less than 48 hours before the scheduled service date may be charged up to 100 percent of the quoted price.
6.2 Changes to Booking
If you wish to change the date, time, or scope of the services, we will try to accommodate your request but cannot guarantee availability. Changes may result in a revised quotation or additional charges. If we are unable to accept the change and you choose to cancel, the cancellation terms set out above will apply.
6.3 Our Right to Cancel
We may cancel the contract or suspend services if:
You do not pay any amount due when required.
You fail to provide clear instructions or necessary information.
We reasonably believe that providing the services would be unsafe, unlawful, or otherwise inappropriate.
In the event of our cancellation, we will refund any payments received for services not yet provided, except where cancellation arises due to your breach of these Terms and Conditions.
7. Liability and Insurance
7.1 Our Duty of Care
We will take reasonable care in handling and transporting your goods and will use appropriate skill and care expected of a professional removal service. However, our liability is subject to the limitations and exclusions set out in this section.
7.2 Limits of Liability for Goods
Unless otherwise agreed in writing, our liability for loss of or damage to goods caused by our negligence or breach of contract shall be limited to a reasonable cost of repair or replacement, taking into account the age and condition of the goods and any evidence of value provided.
We will not be liable for loss or damage that arises from pre-existing defects, inadequate packing undertaken by you or a third party, normal wear and tear, or cosmetic damage to items that are not adequately protected.
7.3 Excluded Types of Loss
We will not be liable for any indirect or consequential loss, including loss of profit, loss of opportunity, emotional distress, or losses resulting from delays, unless such loss arises directly from our negligence and was reasonably foreseeable.
We are not liable for losses arising from circumstances beyond our reasonable control, such as traffic, weather, road closures, accidents, delays caused by third parties, or failure of public services.
7.4 Owner Packed Goods and Fragile Items
Where goods have been packed by you or someone acting on your behalf, we are not liable for damage resulting from inadequate or unsuitable packing. Fragile or delicate items such as glassware, china, artwork, and electronics should be correctly packed and clearly marked. We may decline to move items that we reasonably believe to be insufficiently protected.
7.5 Special Value Items
We do not accept liability for loss of or damage to items of high individual value, such as jewellery, watches, money, important documents, antiques, collections, or works of art, unless we have specifically agreed in writing to move such items and you have provided a written declaration of their value. You are advised not to include such items with general household goods and to make your own arrangements for their transport and insurance.
8. Claims and Complaints
8.1 Inspection on Delivery
You should, where reasonably practicable, inspect goods at the time of delivery or as soon as possible thereafter. Any visible loss or damage should be noted and brought to our attention promptly.
8.2 Notification of Claims
If you wish to make a claim for loss or damage, you must notify us in writing within a reasonable time, normally within 7 days of completion of the services. Your notice should provide details of the loss or damage, together with any relevant evidence or photographs.
Failure to notify us within this period may affect our ability to investigate and may reduce or exclude any liability we may have, except where you can show that it was not reasonably possible to comply with this time limit.
8.3 Resolution
We will consider all claims carefully and may request additional information or evidence. Where we are responsible for loss or damage, we may at our discretion repair the item, replace it with a similar item, or offer a reasonable financial settlement in line with these Terms and Conditions.
9. Waste and Environmental Regulations
9.1 Waste Removal
We are a removal and transport service and do not operate as a general waste disposal company. We will not remove household refuse, construction waste, hazardous materials, or items regarded as controlled waste, except where we have specifically agreed to do so in compliance with applicable waste regulations.
9.2 Legal Compliance
Any removal or disposal of waste items will be carried out only in accordance with relevant UK waste and environmental legislation. We may decline to remove or dispose of any items that we reasonably believe would breach such regulations.
9.3 Client Responsibilities relating to Waste
You are responsible for identifying any items that constitute waste and for informing us clearly of any items requiring disposal. Where we agree to remove items for disposal, you confirm that you have the right to dispose of them and that they do not contain hazardous materials.
Any charges relating to lawful waste transfer, disposal, or recycling may be added to your invoice. You are encouraged to consider recycling and responsible disposal options when planning your move.
10. Data Protection and Privacy
We will collect and use your personal information only to the extent necessary to handle enquiries, process bookings, provide services, manage payments, and meet our legal obligations. We will take reasonable steps to keep your information secure and will not sell your details to third parties.
We may share relevant information with insurers, payment providers, or other service partners where this is necessary for the performance of the contract or required by law. By using our services, you consent to such use of your data in accordance with applicable UK data protection law.
11. General Provisions
11.1 Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us regarding the provision of services. Any other statements, representations, or assurances not expressly included in writing shall not form part of the contract.
11.2 No Assignment
You may not transfer or assign your rights or obligations under the contract without our prior written consent. We may subcontract or delegate the performance of some or all of the services, but we will remain responsible for ensuring that the contract is performed with reasonable care and skill.
11.3 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. An invalid provision shall be replaced with a valid provision that best reflects the original intent.
11.4 Changes to Terms
We may update these Terms and Conditions from time to time. The version that applies to your booking will be the version in force on the date that your booking is confirmed. You are advised to review the terms periodically for any changes relevant to future bookings.
12. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the contract, or the services, whether in contract, tort, or otherwise.
By requesting a quotation, making a booking, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
